Returns & Refunds

Anything sealed can come back within fourteen days for a full refund.

Opened food cannot be resold, so we cannot take it back as a matter of course — but if a bag was off, or your animal reacted to it, tell us and we will replace it or refund it. That has always been the rule and we have never argued about it.

Collars, harnesses and carriers can be exchanged for another size within thirty days, used or not. Sizing a harness from a website is guesswork and we would rather you got it right.